Privacy & Cookie Policy

Privacy Policy

Effective Date: 15/08/2025
Last Updated: 15/08/2025

Western Supply is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.westernsupply.co.uk or interact with us.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

  • Name, address, email address, phone number
  • Company details (if applicable)
  • Any information you submit via forms (e.g., enquiries, account registration)

b. Information We Collect Automatically

  • IP address, browser type, and device information
  • Pages visited, time spent on the Site, and navigation paths
  • Cookies and similar technologies (see Section 7)

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Respond to your enquiries or requests
  • Manage your account and provide customer service
  • Improve our website, products, and services
  • Send relevant updates, promotions, or offers (with your consent)
  • Comply with legal and regulatory requirements

3. Sharing Your Information

We will never sell your personal information. We may share your details only with:

  • Service providers (e.g., delivery companies, payment processors)
  • IT and website support providers
  • Regulatory bodies if required by law
  • Business partners only when necessary to complete your order or request

4. Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we process your data based on:

  • Contract – to fulfil orders or provide services you request
  • Consent – for marketing communications
  • Legal obligation – to comply with regulations
  • Legitimate interests – to improve our services and prevent fraud

5. Data Retention

We will keep your personal data only for as long as necessary to:

  • Fulfil the purposes outlined above
  • Comply with legal, tax, and accounting requirements

6. Your Rights

You have the right to:

  • Access a copy of the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing at any time
  • Restrict or object to our processing of your data
  • Request a transfer of your data to another service provider

To exercise these rights, contact us at: enquiries@westernsupply.co.uk

7. Cookies

Our Site uses cookies to improve your browsing experience and analyse site traffic.
 You can manage or disable cookies in your browser settings. For full details, please read our Cookie Policy.

8. Security

We use appropriate technical and organisational measures to safeguard your personal data from loss, misuse, or unauthorised access.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend you review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Western Supply
 Atlantic Road

Delabole

Cornwall

PL33 9DN
 Email: enquiries@westernsupply.co.uk
 Phone: 01840 212580

 

 

Cookie Policy

Effective Date: 15/08/2025
Last Updated: 15/08/2025

Western Supply uses cookies and similar technologies on our website www.westernsupply.co.uk to improve your browsing experience, provide essential website functions, and help us understand how the Site is used.

This Cookie Policy explains what cookies are, the types we use, and how you can control them.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites work properly, remember your preferences, and collect information about your visit.

2. Types of Cookies We Use

a. Strictly Necessary Cookies

  • Essential for the Site to function
  • Enable core features like shopping baskets, secure checkout, and account login
  • Cannot be switched off in our systems

b. Performance & Analytics Cookies

  • Help us understand how visitors use the Site
  • Allow us to improve performance and usability
  • Collect anonymous data such as page visits and traffic sources

c. Functionality Cookies

  • Remember your preferences (e.g., delivery location, saved basket items)
  • Enhance your shopping experience

d. Targeting & Advertising Cookies

  • Used to deliver relevant promotions or ads
  • May be set by us or by third-party advertising partners
  • Track browsing habits to show you relevant offers

3. Third-Party Cookies

Some cookies are set by trusted third parties, such as:

  • Google Analytics – for site usage analysis
  • Payment service providers – to process transactions securely
  • Social media platforms – if you share content from our Site

4. How to Manage Cookies

You can:

  • Adjust your browser settings to block or delete cookies
  • Opt-out of certain third-party tracking (e.g., Google Analytics opt-out tools)

Please note: disabling certain cookies may affect your ability to use our Site fully.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with the updated effective date.

6. Contact Us

If you have questions about our use of cookies, contact us at:

Western Supply
 Atlantic Road

Delabole

Cornwall

PL33 9DN
 Email: enquiries@westernsupply.co.uk
 Phone: 01840 212580