Privacy & Cookie Policy

Privacy Policy

Effective Date: 15/08/2025
Last Updated: 15/08/2025

Western Supply is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.westernsupply.co.uk or interact with us.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

Name, address, email address, phone number
Company details (if applicable)
Any information you submit via forms (e.g., enquiries, account registration)

b. Information We Collect Automatically

IP address, browser type, and device information
Pages visited, time spent on the Site, and navigation paths
Cookies and similar technologies (see Section 7)

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Respond to your enquiries or requests
Manage your account and provide customer service
Improve our website, products, and services
Send relevant updates, promotions, or offers (with your consent)
Comply with legal and regulatory requirements

3. Sharing Your Information

We will never sell your personal information. We may share your details only with:

Service providers (e.g., delivery companies, payment processors)
IT and website support providers
Regulatory bodies if required by law
Business partners only when necessary to complete your order or request

4. Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we process your data based on:

Contract – to fulfil orders or provide services you request
Consent – for marketing communications
Legal obligation – to comply with regulations
Legitimate interests – to improve our services and prevent fraud

5. Data Retention

We will keep your personal data only for as long as necessary to:

Fulfil the purposes outlined above
Comply with legal, tax, and accounting requirements

6. Your Rights

You have the right to:

Access a copy of the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
Restrict or object to our processing of your data
Request a transfer of your data to another service provider

To exercise these rights, contact us at: enquiries@westernsupply.co.uk

7. Cookies

Our Site uses cookies to improve your browsing experience and analyse site traffic.
You can manage or disable cookies in your browser settings. For full details, please read our Cookie Policy.

8. Security

We use appropriate technical and organisational measures to safeguard your personal data from loss, misuse, or unauthorised access.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend you review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Western Supply
Atlantic Road

Delabole

Cornwall

PL33 9DN
Email: enquiries@westernsupply.co.uk
Phone: 01840 212580

Cookie Policy

Effective Date: 15/08/2025
Last Updated: 15/08/2025

Western Supply uses cookies and similar technologies on our website www.westernsupply.co.uk to improve your browsing experience, provide essential website functions, and help us understand how the Site is used.

This Cookie Policy explains what cookies are, the types we use, and how you can control them.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites work properly, remember your preferences, and collect information about your visit.

2. Types of Cookies We Use

a. Strictly Necessary Cookies